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CUSTOMER CARE

 

WELCOME TO HOUSE OF DOLLS PARIS CUSTOMER CARE.

THIS SECTION IS PROVIDED AS A QUICK REFERENCE TO OUR POLICIES AND TO ANSWER ANY QUESTIONS YOU MAY HAVE WHILST USING HOUSEOFDOLLSPARIS.COM.

 

IF YOU WOULD PREFER TO SPEAK WITH A HOUSEOFDOLLSPARIS.COM REPRESENTATIVE OR NEED FURTHER ASSISTANCE, FEEL FREE TO CONTACT US BY E-MAIL HOUSEOFDOLLSPARIS@GMAIL.COM OR BY PHONE AT +33 6 73 83 50 25

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  • SECURE PAYMENT PAYMENT SECURITY ON HOUSEOFDOLLSPARIS.COM. EVERY PURCHASE IS MADE WITH MAXIMUM SEGURITY. WE ONLY USE PROTECTED CONNECTIONS. TO SAFEGUARD YOUR CREDIT CARD PURCHASES, YOU WILL ALWAYS BE ASKED TO ENTER YOUR CVV CODE FOR EVERY ORDER.

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  • RELIABLE DELIVERIES STANDARD SHIPPING AVERAGE DELIVERY TIME: 7 TO 15 WORKING DAYS. 15E COMPLIMENTARY

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  • FAST & EASY RETURNS YOU CAN RETURN ANY ITEM PURCHASED ON HOUSEOFDOLLSPARIS.COM WITHIN 14 DAYS OF THE DELIVERY DATE. HERE’S HOW: 1. FILL OUT THE RETURN FORM.2. MAKE SURE THE MERCHANDISE YOU RETURN IS IN ITS ORIGINAL CONDITION, TAGS AND PACKAGING INCLUDED 3. CUSTOMER  IS RESPONSIBLE FOR RETURN SHIPPING COST 4.PLEASE ALLOW 3 TO 7 BUSINESS DAYS (DEPENDING ON PEAK TIMES) FOR YOUR RETURN TO BE PROCESSED. IF YOUR RETURN DOES NOT MEET THE CONDITIONS LISTED, THE PACKAGE WILL BE SENT BACK TO YOU. WHEN YOUR RETURN HAS BEEN ACCEPTED, YOUR REFUND WILL BE ISSUED AND YOU WILL RECEIVE A CONFIRMATION E-MAIL.

 

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